Thursday, 6 October 2011

Runtime Error when starting Photoshop Elements

I had installed Adobe Photoshop Elements 10 on my Windows 7 Professional 64-bit PC. It was working fine for a few hours and then when I started it, I clicked the Edit button to start the editor and it displayed the following error message:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files (x...

This application has requested the Runtime to terminate it in an unusual way. Please contact the applications' support team for more information.

  1. Browse to: C:\Program Data\Adobe\Photoshop Elements\9.0\Locale\en_us
  2. Rename: MediaDatabase.db3 to MediaDatabase.old
  3. Start Photoshop Elements, it should work now. Be patient the first time you start it though, it is a bit slow starting the first time.

If you can't see the folder C:\Program Data it is because by default Windows Explorer is set not to show hidden files/folders. To change this, in Windows Explorer click Organize | Folder and Search Options | View 
Make sure Show hidden files, folders and drives is selected - see the screen shot opposite.

Thanks to Brett N for this solution, I found it here:

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