Saturday, 6 April 2013

Uninstall Video Performer Manager


Introduction
Video Performer (Manager) is dubious. It causes Java to give the error: 'Could not create the Java virtual machine' (see previous article for more details) and it might be doing other things - who knows? In my opinion it is best to remove this software from your computer.


Control Panel
You can attempt to uninstall Video Performer and Video Performer Manager from Control Panel.


After uninstalling, shut down, restart the computer. However, it is likely that Video Performer Manager is still running on your computer! 


Process Explorer
To check and see if Video Performer Manager is still present on your computer, see if it is running in memory. You can use the Task List but a better alternative is Process Explorer, it is a free, small and light utility from Microsoft:


In the example above you'll see I found two dubious files, the obvious videomnger.exe and also ibsvc.exe which is also from the same company.

In Process Explorer right click on a process exe and you can see where the file is stored on your computer. In the above example the files were in these locations:

C:\Documents and Settings\All Users\Application Data\IBUpdaterService
C:\Documents and Settings\All Users\Application Data\Video Performer Manager


Ideally we should delete these exe files manually. This will stop them running.


Kill Process and Delete the EXE
Before deleting the exe files you must remove them from memory. Process Explorer has an option 'Kill Process'. Select the process exe you want to kill and press Shift-Delete (or right click and Kill Process Tree).

In my example I did this on ibsvc.exe and it worked, it disappeared from the Process Explorer view.
From Windows Explorer I deleted the folder C:\Documents and Settings\All Users\Application Data\IBUpdaterService and all it's files/folders. It worked! After restarting the computer ibvsc.exe had gone, when I looked in Process Explorer it was not there and it definitely was not on the C: drive any more.

However, when I tried the same procedure with videomngr.exe nothing happened. I could not kill the process and I could not delete the file.


File Assassin
If you can't kill a process or delete a file from the computer, try File Assassin, it is a free program from MalwareBytes.

Run File Assassin, click the [...] button and select the file you want to delete. For Video Performer Manager:

C:\Documents and Settings\All Users\Application Data\Video Performer Manager\videomngr.exe

Click  Use delete on Windows reboot functions (as shown in the screen shot above)

Click the Execute button


Also run File Assassin again, this time select the dll file by the same name:
C:\Documents and Settings\All Users\Application Data\Video Performer Manager\videomngr.dll

Click  Use delete on Windows reboot functions (as shown in the screen shot above)

Click the Execute button

Shut down and restart the computer (do not logoff).

When Windows finishes loading up again, check in the C:\Documents and Settings\All Users\Application Data\Video Performer Manager folder, the exe and dll files should be gone now. At this stage in Windows Explorer you can delete the Video Performer Manager folder without any problem, this will remove the remaining files.


Clean Up
If you had Video Performer Manager installed then maybe other nasties are lurking on your computer? Here's what to do:

Scan your computer with an anti-malware scanner - I recommend MalwareBytes. There's a free version that is very capable.

Clean your registry and remove old/temporary files - I recommned CCleaner. It's also free and excellent, you may even find that your computer runs a little faster after using it.


Conclusion
If you uninstall a program, restart your computer and double check to see if it's still installed or not. Some programs like Video Performer Manager are sneaky and will live in multiple places on your computer. You can use Process Explorer to check memory and to find where programs are stored. If you can't delete a file use File Assassin.

Utilities like File Assassin and Process Explorer are small and come in 'portable' version which means they are just exe files you can run from a USB flash drive. If you are working in a service desk or providing technical support of any kind, I really recommend you carry these with you at all times. They are very handy!



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