6 Jul 2025

HP OfficeJet Pro 8610 wireless does not work, can't connect to the printer

All of a sudden, one day you cannot print wirelessly to your OfficeJet Pro 8610 wireless printer - you get this message:
You cannot use the device's wireless function because it has been disabled. For more information, contact your network administrator or the person who set up the device.

It took me a long time to find the answer and then to get it to work was not easy. This is what I did:

Go to the printer's screen

Press the back button four times (this is the difficult part, sometimes it just doesn't work, you have to get the timing right)


Keep trying, eventually you should see this screen:


Select Support Menu


Use the up/down buttons, select Connectivity


Enable the WiFi 

After, the blue WiFi light flashes. Go to the Settings menu, Network Settings, Wireless, use the WiFi wizard, it will search for the network and you can enter your WiFi password. The blue light will stop flashing.


Reference
The following link explains about the 8710 but it's very similar to the 8610 model. It's very helpful, there are even more tips on how to reset the printer too. 

Disclaimer
I was able to fix this issue on an OfficeJet Pro 8610 printer. The steps I've included above may or may not be helpful to you. I am publishing this help here just in case it helps you. I am in no way guaranteeing anything. Whatever you do on your computer, printer or other equipment is at your own risk. I take no responsibility at all. Everything I've written here is in good faith and to hopefully help out someone else.
 

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